Box Office Policies:

Ticket Policy
Each person REGARDLESS OF AGE must have a valid ticket to enter a performance.

Exchange Policy
NO REFUNDS.
EXCHANGES only subject to the following conditions:
1) Tickets may be exchanged for a different performance within the run of the show in question, subject to availbility, by simply calling the Gateway Theatre Box Office at (604) 270-1812

2) An exchange fee will be applied as follows:
Season tickets: No Charge
Single tickets: $3 exchange fee per ticket.
Please retain your original tickets to redeem your new tickets upon presentation at the Gateway Theatre Box Office.
3) Requests for ticket exchanges will be accepted up to 24 hours prior to the performance date of the tickets you are holding. This provides the Gateway Theatre Box Office the opportunity to resell the exchanged tickets.

4) The difference in ticket price will be charged when upgrading your tickets to a more expensive night or seat.

Lost Tickets
In the event that you have lost your tickets, please visit the Gateway Theatre Box Office or call (604) 270-1812 before your performance date. Lost tickets for General Admission events will not be reissued / reprinted.



Order Fees
Gateway Theatre currently does not charge a per order service charge on ticket sales.

Mailing Fees
If requested, tickets and passes are sent via 1st Class Mail. A $1 mailing fee will apply. Delivery may take 5 to 7 business days to arrive.

No tickets will be mailed for performances within 7 days of the purchase date.

Gateway Theatre is not responsible for tickets lost or stolen in the mail.


Year-long Programming Registration & Refund Policy
For year-long Academy programming, a non-refundable deposit of $100 is required to secure the students place in programs.

Payment for year-long classes can be made in full upon registration, or in no more than three postdated installments by contacting the box office. Please ask for installment details.

Final payment for year-long classes is due on or before: October 6, 2017. Fee processed upon acceptance into program.

A $25 fee will be charged for NSF cheques.

All classes are subject to minimum enrollment

Registrations are non-transferrable between individuals.

Refunds for year-long classes are only issued until Oct 6, 2017; however, your $100 deposit is non-refundable.

No refunds for year-long classes after October 6, 2017.

The Academy reserves the right to cancel any class due to low enrollment or other situations which may be beyond our control. If we cancel a class, a full refund will be issued.


Summer Camp Registration & Refund Policy
Payment for summer camps must be paid in full upon registration.

A $25 fee will be charged for NSF Cheques

Registrations are non-transferrable between individuals.

Refunds for Summer camp programs are only issued until one week prior to the start of classes and are subject to a $100 fee.

The Academy reserves the right to cancel any class due to low enrollment or other situations which may be beyond our control. If we cancel a class, a full refund will be issued.

All classes are subject to a minimum enrollment.

 
Gateway Theatre
6500 Gilbert Road
Richmond BC V7C 3V4
Directions to our Box Office
 
 

Monday - Friday: Noon – 6:00 PM      Saturday: 2:00 PM – 6:00 PM